Purchases & Ads

Something wrong with an ad? Report it

Ads keep Paper.io 2 free for everyone, but they have to behave. If one does not, let us know and we will block it.




THE AD IS BLOCKING YOU

If an ad cannot be closed, has no X button, or freezes the game, force-close the app to get out of it, then send us a ticket with the categories Technical Issues → Blocked.

If you can, include:

  • What the ad was for (brand or app name)
  • Your phone model
  • A screenshot, if you managed to take one. It is the fastest way for us to find and remove the ad.




THE AD IS INAPPROPRIATE

If an ad is shocking or misleading, report it with the category Inappropriate Ads. We treat these as a priority.




YOU WATCHED A VIDEO BUT GOT NO REWARD

This can happen when the connection drops during the video. Restart the game first, as rewards often arrive on the next launch. If it keeps happening, send us a ticket under Technical Issues and tell us which reward you were claiming.




SEEING FORCED ADS AFTER BUYING NO ADS?

That is a different issue. See the dedicated article below.

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